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Why has my order been cancelled?

This may be due to several reasons:

- It could be a security problem with your payment details, as all our orders are screened for Fraud and if the details entered are not correct, then this can lead to the order being cancelled for both our own and the card holders security.

- We reserve the right to refuse service if an order is thought to be fraudulent or not in line with our terms and conditions.

- If payment has been made by card, then as we only charge on dispatch of an order, no charge will have been made for a cancelled order.  If payment is via Paypal, then a refund will be issued normally within 2 working days if not already done so.


An item added to my shopping bag was sold out?

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days,
however, stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.


Can I cancel/change the order I just paid? 
It is only possible to change your order status before if the order is processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our email: (within the hour) with your change/cancellation request details included.


What kinds of payment are accepted? 
We accept the following forms of secure and easy payment:
Website or mobile site: 

  • PayPal: the world's most popular online payment method 

  • Fast Checkout with PayPal: fewer steps, more convenience

  • Credit card or Debit Card via PayPal: safe, convenient and fast


What currencies can I pay? 
We are only able to accept USD Dollars at the moment, we can accept more currency in the future.


Do you ship the item to my country and what the shipping rates are? 
All US and Canada are free with standard shipping. We ship worldwide flat fee $10 only.


How long will I receive items after I place an order? 
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) 


How do I change the shipping method? 
Once you have placed an order, the shipping method is not supposed to be changed anymore. 


How do I know if my items have been shipped or not? 
When items are shipped out, we will send a notification to your registered email address. The tracking number only provide to Express Delivery( fees apply) and might not be available until a few days after dispatch, we will update the tracking information once it is available.


How to track my purchase? 
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.


Why is my tracking number invalid? 
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.
We suggest you can contact us at in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.


Before returning items to us, please read and follow the instructions below. If you make sure that you understand our return policy and ensure that all criteria are met, the first thing you need to start is to contact After-sale Services and please also provide us with the following information:
How can I return my purchase to La

  • Original order number

  • Reason for exchange

  • Photographs clearly showing the problem with the item

  • Requested replacement item's name, number and colour

  • Your shipping address and phone number

Please note that we are not able to process any items which are returned without our prior agreement. Once we agree to take back your purchases, please make sure you write a note in English with your order number or PayPal ID so that we are able to find the order details.

The return process has to be initiated within 30 days of the receipt of your items. We only accept products in their original condition.


Can I exchange or return an item? 
Quality Issues:
Should you find any item to be materially defective, the item must be returned in the same condition as it was sent within 30 days after receiving the item with the original tags affixed. Although we check all merchandise for defects and damage prior to shipment, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
We will exchange your product if the purchased product does not match your original order. For instance, it is not the colour you have ordered (perceived colour differences due to your computer monitor display will not be exchanged), or the item you received does not match the style you have ordered.
Merchandise must be returned within 30 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
Gift cards and on sale items may not be returned.


Do I have to pay tax on orders I buy at
Maybe. It depends on what country you are receiving the goods in.

Tax is a complex issue because it depends on what country you are receiving the goods into. Some countries are easy to import into and have few restrictions and no taxes. Other countries are ultra-restrictive and have high taxes. Before you start importing bigger quantities of China products to your country, you'll need to research what the law and practices are in your country.

Please read the following notes for some basic background... 

Import Duty and Sales Tax Charged By Your Country:

Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually, these taxes are not very

Whatever you order from La, we will send you. We won't enforce any rules so it's up to you to make sure that what you are buying is OK to import in your country.

Some countries charge tax on certain imported products, at certain quantity/value levels. Some countries do not. You are responsible for finding out the situation in your own country.high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments.

Packet Contents Affect Tax

In accordance with customs regulations, please note that La

The category of goods you are importing often has an effect on whether you have to pay tax or how much La Joiie
cannot list purchased items as a gift or indicate an amount lower than the actual product price.


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